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Basic Needs & Day Supports

Access to a shower, clean clothing, a phone or the internet can make an important difference when someone is experiencing homelessness or housing instability.

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Our Basic Needs & Day Supports provide adults with access to practical resources that support dignity, comfort, communication and connection to other services. You do not need a referral or appointment to ask for support.

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Basic Needs & Day Supports are generally available through our Outreach Day Program.

9 am - 2 pm Daily

Current hours and service availability reflect the funding, staffing and resources available to the organization. Hours may occasionally change, so you are welcome to contact us before visiting.

What is Available?

Depending on current supplies, staffing, and availability, supports may include: 

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  • Showers

  • Laundry facilities 

  • Clothing

  • Hygiene products

  • Phone access

  • Printing and copying

  • Device charging ​

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Some items and resources may be limited or unavailable at certain times. Staff can explain what is currently available when you arrive.

Who Can Access the Services? 

This service is intended for individual adults aged 18 and older who are experiencing homelessness, housing instability or difficulty meeting their basic needs.
 

You do not need:

  • A professional referral

  • An appointment

  • Identification

  • A confirmed diagnosis

  • A complete service plan
     

Access may depend on current operating hours, available resources, capacity and whether we can safely provide the support requested.
 

Because our programs are designed for adults, we cannot provide direct services to children, youth under 18 or families with dependent children. However, staff may still be able to provide information or system navigation to help identify other appropriate community supports.

What to Expect 

When you arrive, a staff member will welcome you and ask what would be helpful that day. You will not be expected to explain your entire situation or share information that is not relevant to the support you are requesting.
 

Staff may ask a few questions to:

  • Understand what you need

  • Explain what is currently available

  • Identify any accessibility or safety considerations

  • Help connect you with additional support, when requested
     

You are welcome to ask questions and decide which supports you would like to access.

More Than Basic Necessities 

Basic needs are connected to health, safety and the ability to move forward.
 

A shower, clean clothing, phone access or a place to complete an application can help someone attend an appointment, apply for housing, communicate with family, connect with healthcare or take another step toward stability.
 

When you are ready, staff may also be able to help you explore:

  • Housing and system navigation

  • Identification assistance

  • Income and benefit applications

  • Healthcare and recovery services

  • Legal system navigation

  • Community referrals
     

Accessing one service does not mean you are required to participate in another. You remain involved in decisions about the support you receive.

Stay Connected:

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Get Involved:

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Cold Lake John Howard Society acknowledges that we operate on Treaty 6 Territory, a traditional gathering place for diverse Indigenous peoples including the Cree, Blackfoot, Métis, Nakota Sioux, Iroquois, Dene, Ojibway/Saulteaux/ Anishinaabe, and Inuit. We respect the histories, languages, and cultures of First Nations, Métis, Inuit, and all First Peoples of Canada who enrich our community. We continue to explore our relationship to the land and reflect on what it means to be Treaty people.

 

We are dedicated to addressing Indigenous homelessness through our partnerships which benefit Indigenous clients, as well as clients facing barriers due to their ethnicity, gender, and sexuality.

 

There is much work to be done to close these gaps and move towards reconciliation. We are committed to providing support and resources to ensure that everyone in our city has a safe place to call home.

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